There were 7 Orb outages since February 18, 2026 totaling 17h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're working to mitigate an infrastructure issue, which may lead to intermittment latency spikes (each of which should last a few seconds), resulting in a higher rate of client-side retries. We apologize in advance for the disruption, and we're working to resolve the situation.
This incident has been resolved.
We identified elevated latencies for fetching usage (and potentially some associated actions that required invoicing via manual action). The vast majority of the impact was from April 3 21:22 to 21:26 UTC. Impact was fully mitigated for a remaining small (<1%) of errors by 21:39.
This is now resolved.
Following a deployment at 5:40 UTC, the Orb API started experience elevated timeouts for applying and cancelling subscription pending changes. We have rolled back and errors have subsided fully as of 12:55 UTC, and we are continuing to monitor.
We identified the root cause to be a new query that was introduced. API traffic to the affected endpoints has been healthy since the rollback at 12:55 UTC.
We're seeing some async delays on invoicing, webhooks, and alerts. APIs are not impacted at this time.
We've confirmed the source of the issue and are working on a fix.
We are continuing to work on a fix for this issue.
We have applied a fix and are monitoring recovery.
The vast majority of async workloads have caught up, and we will continue to monitor our services over the next few hours.
From 02/26/2026 02:16 - 02/26/2026 04:16 UTC there was a delay in event ingestion from our scheduled maintenance. This disruption may have caused delays in alerting, threshold invoices, and top-up blocks from being issued. No data-loss was experienced.
We’re currently experiencing some lag on the web application and are actively investigating the cause.
This incident has been resolved.
We observed an increase in page load failures in the Orb dashboard and a subset of APIs (5%) starting at 02:25 UTC for approximately 10 minutes. Services are now recovered, and we are continuing to monitor. We will provide more detailed updates to affected customers. Data ingestion was not impacted.
We have not seen any new related errors, and this incident is now resolved.
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