Orb Outage History
Orb is up right nowPingoru has recorded 50 incidents for Orb: 25 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 12 of 720 (2%) |
| May 2026 | 3 | 4 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 4 | 8 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 4 | 30 of 720 (4%) |
| October 2026 | 0 | 0 of 586 (0%) |
Incidents, newest first
Notice September 25, 2026 Elevated API latencies 3h 28m Reads, Webhooks
Started Sep 25, 2026, 12:28 AM UTC· resolved Sep 25, 2026, 03:56 AM UTC
- monitoring Sep 25, 2026, 12:28 AM UTC
We saw latency degradation for shared clusters between 12AM UTC to 12:15 AM UTC. This has subsided, but are monitoring for further impact. APIs have fully recovered. We will provide a full RCA once it's available.
- resolved Sep 25, 2026, 03:56 AM UTC
This incident has been resolved.
Minor September 24, 2026 Elevated latency 35m Reads, Writes, Analytics
Started Sep 24, 2026, 06:47 PM UTC· resolved Sep 24, 2026, 07:22 PM UTC
- monitoring Sep 24, 2026, 06:47 PM UTC
We're looking into elevated latencies and partial errors on the API. Looking into root cause.
- monitoring Sep 24, 2026, 06:58 PM UTC
We are continuing to investigate read API failures and latency; write APIs have recovered.
- monitoring Sep 24, 2026, 07:04 PM UTC
API errors have recovered; we're still working on root causing increased queueing and query latency.
- monitoring Sep 24, 2026, 07:05 PM UTC
We believe we've identified the configuration issue, and services are fully recovering.
- resolved Sep 24, 2026, 07:22 PM UTC
This incident has been resolved.
Minor September 16, 2026 Dashboard loading errors for reporting-related surfaces 21h 53m
Started Sep 16, 2026, 06:09 PM UTC· resolved Sep 17, 2026, 04:02 PM UTC
- identified Sep 16, 2026, 06:09 PM UTC
We've identified an issue loading reporting data in the Orb dashboard. We've identified a root cause, and are working to restore functionality. APIs and other services are unaffected.
- resolved Sep 17, 2026, 04:02 PM UTC
This was resolved as of 09-16 20:39 UTC.
Minor September 1, 2026 Delays for usage-based invoices 4h 7m Invoicing
Started Sep 01, 2026, 08:48 PM UTC· resolved Sep 02, 2026, 12:56 AM UTC
- identified Sep 01, 2026, 08:48 PM UTC
We've identified a delay affecting issuance of usage-based invoices. We're investigating. Data is not impacted, and fixed-fee invoices are not impacted - we expect all invoices to be issued once this incident is resolved.
- monitoring Sep 01, 2026, 11:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 12:56 AM UTC
Usage based invoicing is fully functioning and we are working through the full backlog as expected.
Critical July 27, 2026 Increase rate of API errors 34m Reads, Writes, Analytics
Started Jul 27, 2026, 07:51 PM UTC· resolved Jul 27, 2026, 08:26 PM UTC
- investigating Jul 27, 2026, 07:51 PM UTC
We are currently investigating this issue.
- monitoring Jul 27, 2026, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 27, 2026, 08:03 PM UTC
Primary impact was between 19:43 and 19:50 UTC (with partial/intermittent recovery in between those times as well). We will resolve this status page incident within the next hour once we confirm there are no remaining issues.
- resolved Jul 27, 2026, 08:26 PM UTC
This incident has been resolved.
Minor July 23, 2026 Elevated API latencies, now resolved 5h 45m
Started Jul 23, 2026, 08:00 AM UTC· resolved Jul 23, 2026, 01:45 PM UTC
- resolved Jul 23, 2026, 02:51 PM UTC
Customers may have experienced elevated API latencies from ~08:00–09:00Z and ~13:05–13:45Z, with some mild degradation in the timeframe in between. We've identified and mitigated the problematic underlying resource contention, and will continue to monitor. Note that this did not affect ingestion, and did not cause server-side timeouts for the vast majority of customers, but may have caused client-side timeouts.
Major July 10, 2026 Asynchronous workloads degradation 1h 25m Real-time alerting, Webhooks
Started Jul 10, 2026, 05:11 PM UTC· resolved Jul 10, 2026, 06:37 PM UTC
- identified Jul 10, 2026, 05:11 PM UTC
We have identified an issue in asynchronous workloads, including webhook delivery, due to issues with an underlying feature flag provider. We're investigating and working to resolve.
- identified Jul 10, 2026, 05:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 10, 2026, 05:26 PM UTC
We're seeing recovery in these workloads. Although delayed, we do not expect any lost alerts or webhooks from this incident. We'll continue to update.
- monitoring Jul 10, 2026, 05:43 PM UTC
We're continuing to see recovery as we drain our backlog. We apologize for the issue.
- monitoring Jul 10, 2026, 05:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2026, 06:37 PM UTC
This incident has been resolved. For customers who faced any impact because of erroneous flag evaluations, we are working directly with them on remediation and next steps.
Minor July 2, 2026 Transient errors across API endpoints due to database failover –
Started Jul 02, 2026, 07:30 AM UTC· resolved Jul 02, 2026, 07:30 AM UTC
- resolved Jul 02, 2026, 07:34 AM UTC
We observed a brief (< 1 minute) period of API errors due to a database failover.
Minor June 7, 2026 Delayed webhooks 1h 30m
Started Jun 07, 2026, 12:00 AM UTC· resolved Jun 07, 2026, 01:30 AM UTC
- resolved Jun 07, 2026, 01:45 AM UTC
We observed processing delays and queueing between 06/07/26 00:00 UTC and 01:00 UTC, with full recovery to established baselines at 01:30 UTC. We believe this will not recur, but will continue to monitor and increase capacity to prevent this in the future. Customers with dedicated webhook SLAs and provisioning were not impacted.
Notice May 15, 2026 Event processing delays 2h 14m Ingest
Started May 15, 2026, 12:00 PM UTC· resolved May 15, 2026, 02:15 PM UTC
- investigating May 15, 2026, 12:00 PM UTC
We have identified and are actively fixing an issue with usage processing for a subset of data, affecting alerting and usage-based invoice issuance. APIs and data ingestion remains operational.
- identified May 15, 2026, 12:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring as latency is resolved in async services
- resolved May 15, 2026, 02:15 PM UTC
This incident has been resolved.
Major May 9, 2026 Elevated errors across API endpoints 43m Reads, Writes, Analytics
Started May 09, 2026, 12:25 AM UTC· resolved May 09, 2026, 01:09 AM UTC
- identified May 09, 2026, 12:25 AM UTC
We're investigating elevated errors rates across API endpoints.
- monitoring May 09, 2026, 12:40 AM UTC
We're seeing recovery as of 12:33 AM UTC, and are continuing to monitor for impact.
- resolved May 09, 2026, 01:09 AM UTC
Errors have continued to stay mitigated as of 00:33 UTC (approximately 40 mins ago).
Notice April 16, 2026 Intermittent latency spikes 11h 28m
Started Apr 16, 2026, 10:12 AM UTC· resolved Apr 16, 2026, 09:41 PM UTC
- identified Apr 16, 2026, 10:12 AM UTC
We're working to mitigate an infrastructure issue, which may lead to intermittment latency spikes (each of which should last a few seconds), resulting in a higher rate of client-side retries. We apologize in advance for the disruption, and we're working to resolve the situation.
- resolved Apr 16, 2026, 09:41 PM UTC
This incident has been resolved.
Minor April 3, 2026 Elevated usage fetch latencies via API 55m
Started Apr 03, 2026, 09:52 PM UTC· resolved Apr 03, 2026, 10:48 PM UTC
- monitoring Apr 03, 2026, 09:52 PM UTC
We identified elevated latencies for fetching usage (and potentially some associated actions that required invoicing via manual action). The vast majority of the impact was from April 3 21:22 to 21:26 UTC. Impact was fully mitigated for a remaining small (<1%) of errors by 21:39.
- resolved Apr 03, 2026, 10:48 PM UTC
This is now resolved.
Minor March 7, 2026 Elevated API timeouts on pending subscription changes endpoints 51m Reads, Writes, Analytics
Started Mar 07, 2026, 01:04 PM UTC· resolved Mar 07, 2026, 01:56 PM UTC
- monitoring Mar 07, 2026, 01:04 PM UTC
Following a deployment at 5:40 UTC, the Orb API started experience elevated timeouts for applying and cancelling subscription pending changes. We have rolled back and errors have subsided fully as of 12:55 UTC, and we are continuing to monitor.
- resolved Mar 07, 2026, 01:56 PM UTC
We identified the root cause to be a new query that was introduced. API traffic to the affected endpoints has been healthy since the rollback at 12:55 UTC.
Major March 3, 2026 Data Processing Delays - Reporting Tools Affected 3h 38m Real-time alerting, Webhooks, Invoicing
Started Mar 03, 2026, 08:20 AM UTC· resolved Mar 03, 2026, 11:58 AM UTC
- investigating Mar 03, 2026, 08:20 AM UTC
We're seeing some async delays on invoicing, webhooks, and alerts. APIs are not impacted at this time.
- identified Mar 03, 2026, 08:57 AM UTC
We've confirmed the source of the issue and are working on a fix.
- identified Mar 03, 2026, 09:35 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 03, 2026, 11:30 AM UTC
We have applied a fix and are monitoring recovery.
- resolved Mar 03, 2026, 11:58 AM UTC
The vast majority of async workloads have caught up, and we will continue to monitor our services over the next few hours.
Notice February 26, 2026 Event Ingestion Lag 2h 16m
Started Feb 26, 2026, 02:00 AM UTC· resolved Feb 26, 2026, 04:16 AM UTC
- resolved Feb 26, 2026, 07:35 PM UTC
From 02/26/2026 02:16 - 02/26/2026 04:16 UTC there was a delay in event ingestion from our scheduled maintenance. This disruption may have caused delays in alerting, threshold invoices, and top-up blocks from being issued. No data-loss was experienced.
Notice February 21, 2026 Web Application Performance Degradation 43m
Started Feb 21, 2026, 12:25 AM UTC· resolved Feb 21, 2026, 01:08 AM UTC
- investigating Feb 21, 2026, 12:25 AM UTC
We’re currently experiencing some lag on the web application and are actively investigating the cause.
- resolved Feb 21, 2026, 01:08 AM UTC
This incident has been resolved.
Major February 18, 2026 Increased rate of dashboard failures and partial API failures 1h 45m Reads, Writes
Started Feb 18, 2026, 03:00 AM UTC· resolved Feb 18, 2026, 04:46 AM UTC
- monitoring Feb 18, 2026, 03:00 AM UTC
We observed an increase in page load failures in the Orb dashboard and a subset of APIs (5%) starting at 02:25 UTC for approximately 10 minutes. Services are now recovered, and we are continuing to monitor. We will provide more detailed updates to affected customers. Data ingestion was not impacted.
- resolved Feb 18, 2026, 04:46 AM UTC
We have not seen any new related errors, and this incident is now resolved.
Minor January 23, 2026 Intermittent dashboard performance degradation 9h 55m
Started Jan 23, 2026, 08:41 PM UTC· resolved Jan 24, 2026, 06:36 AM UTC
- monitoring Jan 23, 2026, 08:41 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 23, 2026, 08:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 24, 2026, 06:36 AM UTC
This incident has been resolved.
Minor December 5, 2025 Invoice issuance delay 2h 37m Invoicing
Started Dec 05, 2025, 09:52 PM UTC· resolved Dec 06, 2025, 12:29 AM UTC
- identified Dec 05, 2025, 09:52 PM UTC
We've identified and are investigating an issue with invoice issuance delays. No data or API impact at this time.
- monitoring Dec 05, 2025, 10:01 PM UTC
We have applied a fix and will continue to monitor invoice issuance.
- resolved Dec 06, 2025, 12:29 AM UTC
This incident has been resolved.
Notice November 14, 2025 Intermittent dashboard load failures 42m
Started Nov 14, 2025, 07:07 PM UTC· resolved Nov 14, 2025, 07:50 PM UTC
- investigating Nov 14, 2025, 07:07 PM UTC
We are currently investigating intermittent webapp load failures for some customers. API, ingestion, and invoicing are unaffected.
- identified Nov 14, 2025, 07:31 PM UTC
We've implemented a fix and are working on rolling it out.
- resolved Nov 14, 2025, 07:50 PM UTC
This incident has been resolved.
Minor October 20, 2025 Processing delays 16h 26m Reads, Writes, Analytics, Real-time alerting
Started Oct 20, 2025, 07:28 AM UTC· resolved Oct 20, 2025, 11:55 PM UTC
- investigating Oct 20, 2025, 07:28 AM UTC
We are currently investigating API degradation. This seems to be related to an upstream cloud provider outage, and we are closely monitoring.
- investigating Oct 20, 2025, 07:38 AM UTC
We are continuing to see and investigate errors.
- investigating Oct 20, 2025, 08:02 AM UTC
We are continuing to investigate errors.
- investigating Oct 20, 2025, 08:17 AM UTC
We are continuing to investigate this issue. We apologize for the disruption to impacted customers.
- investigating Oct 20, 2025, 08:47 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 09:14 AM UTC
We are continuing to investigate the issue.
- investigating Oct 20, 2025, 09:53 AM UTC
API services are broadly recovered; we're continuing to monitor the situation.
- investigating Oct 20, 2025, 10:19 AM UTC
We are seeing recovery on most API endpoints - some analytics endpoints may still be degraded. We are continuing to work with upstream providers to resolve. Note also that consumption from payment processing may be delayed; we are working through the event backlog here.
- investigating Oct 20, 2025, 10:50 AM UTC
We are failing over affected services gradually for our analytics APIs, which we expect to lead to errors in order to assist with full recovery.
- identified Oct 20, 2025, 11:17 AM UTC
We're continuing to investigate, and working through usage calculation delays.
- identified Oct 20, 2025, 11:24 AM UTC
We are working with our cloud provider to bring on more capacity to help with operational delays.
- identified Oct 20, 2025, 11:51 AM UTC
We are continuing to investigate this issue. We are working with our cloud provider to bring on more capacity to help with operational delays.
- identified Oct 20, 2025, 12:43 PM UTC
We are continuing to work with our cloud provider to bring on more capacity to help with operational delays.
- identified Oct 20, 2025, 02:00 PM UTC
We are continuing to work with our cloud provider to bring on more capacity to help with operational delays. Asynchronous processing may be delayed, including the sending of webhooks.
- identified Oct 20, 2025, 02:51 PM UTC
We are continuing to work with our cloud provider to bring on more capacity to help with operational delays. API calls may not reflect the latest usage data as we work through this. Asynchronous processing may be delayed, including the sending of webhooks and the receipt of information from your payment gateway connection. We are working diligently on our side to bring these up to date.
- identified Oct 20, 2025, 03:51 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 06:39 PM UTC
We are seeing significant recovery as capacity is coming back online.
- monitoring Oct 20, 2025, 09:03 PM UTC
Most async processing is operational, including webhooks and receipt of information from your payment gateway connection. We are continuing to monitor remaining recovery of usage calculations and alerting pipelines.
- resolved Oct 20, 2025, 11:55 PM UTC
All systems are operational.
Minor September 16, 2025 API Ingestion degraded 22m Ingest
Started Sep 16, 2025, 05:42 PM UTC· resolved Sep 16, 2025, 06:05 PM UTC
- investigating Sep 16, 2025, 05:42 PM UTC
We're looking into elevated API times on a subset of ingestion API requests. This does not affect any ingestion via S3.
- identified Sep 16, 2025, 05:48 PM UTC
We've identified the issue, and API latency is recovering - we're continuing to monitor.
- monitoring Sep 16, 2025, 05:51 PM UTC
Continuing to see quick recovery on API latencies. We'll provide any further updates in 10 minutes, or close out this incident.
- resolved Sep 16, 2025, 06:05 PM UTC
API latencies have returned to normal, and services are fully recovered.
Minor July 28, 2025 Revenue reporting delays 6h 26m
Started Jul 28, 2025, 05:32 PM UTC· resolved Jul 28, 2025, 11:59 PM UTC
- identified Jul 28, 2025, 05:32 PM UTC
We've identified some revenue reporting delays in our pipeline; billing and data ingestion are not affected. Values from the API are also not affected. We expect to catch up within 24 hours, and will continue providing updates here.
- resolved Jul 28, 2025, 11:59 PM UTC
As of 22:00 UTC, our revenue reporting service has caught up and is now processing data as expected.
Minor July 26, 2025 Transient analytics 5XX errors 17m Analytics
Started Jul 26, 2025, 04:01 AM UTC· resolved Jul 26, 2025, 04:18 AM UTC
- monitoring Jul 26, 2025, 04:01 AM UTC
A recent code deploy caused a minor increase in analytics request errors. Our automated canary systems rolled this back as part of our deploy process without any operator intervention. We're continuing to monitor to ensure errors do not recur, and the offending logic is not deployed. This did not impact writes or data ingestion.
- resolved Jul 26, 2025, 04:18 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.