Orb experienced a major incident on October 29, 2025 affecting Real-time alerting and Invoicing, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Real-time alertingInvoicing
Update timeline
- identified Oct 29, 2025, 12:21 PM UTC
We have identified and are actively fixing an issue with usage processing for a subset of data, affecting alerting and usage-based invoice issuance. APIs and data ingestion remains operational.
- monitoring Oct 29, 2025, 01:25 PM UTC
A fix has been implemented, and most processing has recovered. We're working to restore usage-based invoicing for affected customers.
- monitoring Oct 29, 2025, 01:45 PM UTC
We are continuing to monitor for any further issues. Invoicing has been re-enabled.
- resolved Oct 29, 2025, 02:03 PM UTC
This incident has been resolved.