Optum incident

Resolved Notice: RXNS PHARMACY CONNECT (CHC) - CVS Caremark Connection To Payer is Down

Major Resolved View vendor source →

Optum experienced a major incident on June 30, 2026 affecting Pharmacy Network Solutions, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 12:58 PM UTC
Resolved
Jun 30, 2026, 02:42 PM UTC
Duration
1h 44m
Detected by Pingoru
Jun 30, 2026, 12:58 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Jun 30, 2026, 12:58 PM UTC

    PCS is currently experiencing claim processing timeouts with Optum Insight resulting in ERX03 rejections. We are currently working with the payer to resolve this issue. INC# INC50811865

  2. investigating Jun 30, 2026, 02:02 PM UTC

    CVS Caremark claims are still experiencing claim timeouts. Optum Insight is still working with the payer to resolve this issue. We will provide a new update as soon as possible. INC# INC50811865

  3. resolved Jun 30, 2026, 02:42 PM UTC

    The issue related to CVS Caremark claim processing timeouts is now resolved. Any rejected claims can be reprocessed. INC# INC50811865