Optum incident

Resolved Notice: Central Services EPR is facing slow response time

Major Resolved View vendor source →

Optum experienced a major incident on April 3, 2026 affecting Pharmacy Software Solutions, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 03:47 PM UTC
Resolved
Apr 03, 2026, 05:41 PM UTC
Duration
1h 53m
Detected by Pingoru
Apr 03, 2026, 03:47 PM UTC

Affected components

Pharmacy Software Solutions

Update timeline

  1. investigating Apr 03, 2026, 03:47 PM UTC

    We are aware of the slow EPR response times. We are actively investigating the slowness and will provide updates as more information becomes available. We apologize for any inconvenience this may cause. INC#INC49298901

  2. identified Apr 03, 2026, 04:03 PM UTC

    We are still working on the Central Services Database failover. During this time there will be a brief outage. We appreciate your patience as we’re working towards the solution. INC#INC49298901

  3. resolved Apr 03, 2026, 05:41 PM UTC

    Customers, We have resolved the issue causing slowness within EPR. We appreciate your patience as we worked towards the solution. INC#INC49298901