Optum incident

Resolved Notice: RXNS PHARMACY CONNECT (CHC) was facing issue with VPN connection

Critical Resolved View vendor source →

Optum experienced a critical incident on May 12, 2026 affecting Pharmacy Network Solutions, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 07:38 PM UTC
Resolved
May 12, 2026, 08:11 PM UTC
Duration
32m
Detected by Pingoru
May 12, 2026, 07:38 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating May 12, 2026, 07:38 PM UTC

    RXNS pharmacy transactions for WA Department of Labor VPN Connection went down 7:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. Investigation and Troubleshooting Activities: The PE Team and Product Operations Team are actively troubleshooting the issue. The Network Team is currently investigating VPN connectivity. The Application Operations Team is coordinating with the processor to obtain an update on the current connection status. INC#INC49975636

  2. resolved May 12, 2026, 08:11 PM UTC

    RXNS pharmacy transactions for the WA Department of Labor VPN connection went down at 07:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. The VPN connection was restored without intervention from the Optum side at approximately 02:58 PM CT, after which transaction traffic began flowing normally. INC#INC49975636