Optum Enterprise Imaging incident
Stratus Imaging PACS - Intermittent Platform Issues
Resolved after 1 hour 50 minutes, affecting United States Instance - Change Healthcare Stratus Imaging PACS, on January 9, 2023.
Dear Stratus Imaging PACS User, We have resolved the issues on the platform. If you are still experiencing issues, please contact Support directly by calling 1-800-663-2533, Opt 6 or emailing [email protected]. We apologize for this disruption and thank you for your patience and understanding. - Stratus Imaging PACS Team
Affected components
Update timeline
- identified Jan 09, 2023, 06:06 PM UTC
Dear Stratus Imaging PACS User, Please be advised that we are experiencing issues and are actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 6 or emailing [email protected] if you have any questions or need any assistance. We apologize for the disruption and thank you for your patience and understanding. - Stratus Imaging PACS Team
- monitoring Jan 09, 2023, 06:43 PM UTC
Dear Stratus Imaging PACS User, Please be advised that we are still experiencing issues and are actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 6 or emailing [email protected] if you have any questions or need any assistance. We apologize for the disruption and thank you for your patience and understanding. - Stratus Imaging PACS Team
- monitoring Jan 09, 2023, 07:13 PM UTC
Dear Stratus Imaging PACS User, Please be advised that we are still experiencing issues and are actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 6 or emailing [email protected] if you have any questions or need any assistance. We apologize for the disruption and thank you for your patience and understanding. - Stratus Imaging PACS Team
- resolved Jan 09, 2023, 07:57 PM UTC
Dear Stratus Imaging PACS User, We have resolved the issues on the platform. If you are still experiencing issues, please contact Support directly by calling 1-800-663-2533, Opt 6 or emailing [email protected]. We apologize for this disruption and thank you for your patience and understanding. - Stratus Imaging PACS Team
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