Resolved after 1 day 9 hours, affecting United States Instance - Change Healthcare Stratus Imaging PACS and United States Instance - Change Healthcare Stratus Imaging Viewer and 1 more, on June 8, 2023.
Dear Stratus Imaging User, We have resolved the issues on the platform. If you are still experiencing issues, please contact Support directly by calling 1-800-663-2533, Opt 4 or emailing [email protected]. We apologize for this disruption and thank you for your patience and understanding. - Stratus Imaging Support Team
Affected components
Update timeline
- investigating Jun 08, 2023, 08:59 AM UTC
Dear Stratus Imaging User, Please be advised that we are experiencing CIAM outage and team are actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4 or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Imaging Support Team
- investigating Jun 08, 2023, 09:00 AM UTC
We are continuing to investigate this issue.
- investigating Jun 08, 2023, 09:01 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 08, 2023, 09:39 AM UTC
Dear Stratus Imaging User, Please be advised that we are still experiencing CIAM issues and are actively looking into the matter. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4, or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Imaging Support Team
- monitoring Jun 08, 2023, 12:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 08, 2023, 12:44 PM UTC
Dear Stratus User, Please be advised that we are experiencing CIAM outage and team are actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4 or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Support Team
- investigating Jun 08, 2023, 12:48 PM UTC
We are currently investigating this issue.
- investigating Jun 08, 2023, 04:20 PM UTC
Dear Stratus User, Please be advised that we are experiencing CIAM outage and team are actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4 or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Support Team
- monitoring Jun 08, 2023, 07:01 PM UTC
Dear Stratus User, Please be advised that we are experiencing CIAM outage and team are actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4 or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Support Team
- monitoring Jun 08, 2023, 11:01 PM UTC
Dear Stratus User, Please be advised that we are experiencing CIAM outage and the team is actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4, or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Support Team
- monitoring Jun 09, 2023, 01:04 AM UTC
Dear Stratus User, Please be advised that we are experiencing CIAM outage and the team is actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4, or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Support Team
- monitoring Jun 09, 2023, 03:07 AM UTC
Dear Stratus User, Please be advised that we are experiencing CIAM outage and the team is actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4, or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Support Team
- monitoring Jun 09, 2023, 06:07 AM UTC
Dear Stratus User, Please be advised that we are experiencing CIAM outage and the team is actively looking into the issue. We will notify you once all services are restored. Please contact Support directly by calling 1-800-663-2533, Opt 4, or emailing [email protected] if you have any questions or need any assistance. To stay updated on this issue, please visit our Status Page for real-time updates. We apologize for the disruption and thank you for your patience and understanding. - Stratus Support Team
- resolved Jun 09, 2023, 06:15 PM UTC
Dear Stratus Imaging User, We have resolved the issues on the platform. If you are still experiencing issues, please contact Support directly by calling 1-800-663-2533, Opt 4 or emailing [email protected]. We apologize for this disruption and thank you for your patience and understanding. - Stratus Imaging Support Team
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