Optum Enterprise Imaging incident
Update on Intermittent Login Failures within Stratus Applications
Resolved after 1 hour 56 minutes, affecting United States Instance - Change Healthcare Stratus Imaging PACS and United States Instance - Change Healthcare Stratus Imaging Viewer and 1 more, on May 10, 2024.
Resolution Notice: Intermittent Login Failures within Stratus Applications Please be advised that we have completed the necessary restart of our CIAM servers. Our monitoring indicates that all errors have been resolved. Customer Support has confirmed with impacted users that they are now able to consistently log in to Stratus and other hosted applications. The incident has been declared resolved, and our root cause analysis is underway. If you experience any further issues with Hosted PACs or the Stratus application, please contact our Customer Support team to report the incident. We truly recognize the impact of this outage and greatly appreciate your patience and understanding while we worked to resolve the issue. Thank you.
Affected components
Update timeline
- identified May 10, 2024, 03:39 PM UTC
Please be advised that as of 07:23 Pacific Standard Time, we have received reports from customers experiencing intermittent login failures with Stratus applications through CIAM Authentication. We have identified this incident as a Severity 1 issue and all relevant teams are actively working to resolve it as soon as possible. If you have any additional concerns or questions, please continue to log a ticket with our Customer Support Team so we can assist you further. More updates will be provided as we make progress. Thank you for your patience.
- identified May 10, 2024, 05:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 10, 2024, 05:27 PM UTC
Our teams have identified the source of the login issues and are currently restarting the required servers to address the problem. Preliminary results show a significant reduction in the number of errors. We anticipate that the issue will be resolved within the next 15 minutes. If you continue to experience any issues logging into the Stratus application, please contact our Customer Support line for assistance. Thank you for your continued patience.
- resolved May 10, 2024, 05:36 PM UTC
Resolution Notice: Intermittent Login Failures within Stratus Applications Please be advised that we have completed the necessary restart of our CIAM servers. Our monitoring indicates that all errors have been resolved. Customer Support has confirmed with impacted users that they are now able to consistently log in to Stratus and other hosted applications. The incident has been declared resolved, and our root cause analysis is underway. If you experience any further issues with Hosted PACs or the Stratus application, please contact our Customer Support team to report the incident. We truly recognize the impact of this outage and greatly appreciate your patience and understanding while we worked to resolve the issue. Thank you.
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