Optum Enterprise Imaging incident
Important Update: Multi-Factor Authentication (MFA) Required for Stratus Imaging Applications
Resolved after 129 days 14 hours, affecting United States Instance - Change Healthcare Stratus Imaging PACS and United States Instance - Change Healthcare Stratus Imaging Share, on April 26, 2024.
We are pleased to announce that the implementation of Multifactor Authentication (MFA) across all Stratus applications has been successfully completed. This enhancement significantly increases the security of your accounts and ensures greater protection of your data. Over the past several months, we are happy to report that there have been no system issues related to this update. We are confident that this improvement will provide you with a more secure and reliable experience. If you have any questions or concerns regarding this update, please do not hesitate to reach out to our Customer Support team at (800) 663-2533 or open a support request at https://enterpriseimaging-support.optum.com/Portal/s/. Thank you for your continued trust and partnership.
Affected components
Update timeline
- monitoring Apr 26, 2024, 09:56 PM UTC
To further enhance the Stratus Imaging PACS and Stratus Imaging Share applications, Change Healthcare is requiring Multi-Factor Authentication (MFA) for all non-federated users on April 30th, 2024. MFA is available at no extra costs.
- resolved Sep 03, 2024, 12:50 PM UTC
We are pleased to announce that the implementation of Multifactor Authentication (MFA) across all Stratus applications has been successfully completed. This enhancement significantly increases the security of your accounts and ensures greater protection of your data. Over the past several months, we are happy to report that there have been no system issues related to this update. We are confident that this improvement will provide you with a more secure and reliable experience. If you have any questions or concerns regarding this update, please do not hesitate to reach out to our Customer Support team at (800) 663-2533 or open a support request at https://enterpriseimaging-support.optum.com/Portal/s/. Thank you for your continued trust and partnership.
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