Optum Enterprise Imaging incident
Change Healthcare Enterprise Imaging Status
Resolved after 291 days 21 hours, affecting United States Instance - Change Healthcare Stratus Imaging PACS and United States Instance - Change Healthcare Stratus Imaging Viewer and 1 more, on February 28, 2024.
During this period, we kindly request your cooperation by reporting only severity 1 and 2 incidents, which include system downtimes (PACS / WI / CHEV / Stratus) or any issues potentially affecting patient care. We will log, categorize, and address any other reported incidents according to their priority as circumstances permit. We understand the challenges this request may cause and appreciate your patience and cooperation as we work diligently to restore the impacted environment. For immediate support, please contact Change Healthcare Enterprise Support through the following numbers in North America: Cardiology Solutions (Invasive/Hemo): 1-877-654-4366 Cardiology Solutions (Non-Invasive): 1-866-777-0202 Radiology, Workflow, Stratus Solutions: 1-800-663-2533 Ontario Clinical Imaging Network (OCINet): 1-833-613-8383 Israel: +972-3-7698000 United Kingdom: +44 0333 003 3355 Ireland: 00 800 62620009 ANZ Support Line: (AU) 1800 979 667 (NZ) / 0508 979 667 Please note that our Cardiology Consumables page here: consumables.changehealthcare.com is undergoing maintenance until further notice. Please email [email protected] for requests in the interim. A Change Healthcare representative will respond within one business day from receipt of your email to assist with ensuring you have the needed supplies to avoid impacting patient care. Additionally, you can follow other communication located at https://status.changehealthcare.com
Affected components
Update timeline
- monitoring Feb 28, 2024, 12:36 AM UTC
During this period, we kindly request your cooperation by reporting only severity 1 and 2 incidents, which include system downtimes (PACS / WI / CHEV / Stratus) or any issues potentially affecting patient care. We will log, categorize, and address any other reported incidents according to their priority as circumstances permit. We understand the challenges this request may cause and appreciate your patience and cooperation as we work diligently to restore the impacted environment. For immediate support, please contact Change Healthcare Enterprise Support through the following numbers in North America: Cardiology Solutions (Invasive/Hemo): 1-877-654-4366 Cardiology Solutions (Non-Invasive): 1-866-777-0202 Radiology, Workflow, Stratus Solutions: 1-800-663-2533 Ontario Clinical Imaging Network (OCINet): 1-833-613-8383 Israel: +972-3-7698000 United Kingdom: +44 0333 003 3355 Ireland: 00 800 62620009 ANZ Support Line: (AU) 1800 979 667 (NZ) / 0508 979 667 Please note that our Cardiology Consumables page here: consumables.changehealthcare.com is undergoing maintenance until further notice. Please email [email protected] for requests in the interim. A Change Healthcare representative will respond within one business day from receipt of your email to assist with ensuring you have the needed supplies to avoid impacting patient care. Additionally, you can follow other communication located at https://status.changehealthcare.com
- resolved Dec 15, 2024, 09:57 PM UTC
This incident has been resolved.
Your product runs on more than Optum Enterprise Imaging
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services