Optum Enterprise Imaging incident
Severity 2 - Stratus Imaging Share and PACS Ingestion Delays
Resolved after 23 minutes, affecting United States Instance - Change Healthcare Stratus Imaging PACS and United States Instance - Change Healthcare Stratus Imaging Share, on January 15, 2025.
The incident has been resolved, and the system is now fully operational. Customer Support and our supporting teams are continuing to monitor the situation for any further issues. If you experience any problems, please feel free to contact Customer Support. Thank you for your understanding.
Affected components
Update timeline
- investigating Jan 15, 2025, 03:13 AM UTC
The issue was identified on January 14, 2025, at 11:31 PST. We are currently experiencing an issue with our SI PACS system. The following behaviors have been observed: * Some older studies receiving an update may have the study rollup functionality blocked. * Some new studies may be delayed. Our team has identified a solution and is actively working to resolve the issue. We apologize for any inconvenience this may cause and appreciate your patience as we work to correct this. If you have any questions or concerns, please contact Customer Support. Thank you for your understanding.
- identified Jan 15, 2025, 03:13 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 15, 2025, 03:36 AM UTC
The incident has been resolved, and the system is now fully operational. Customer Support and our supporting teams are continuing to monitor the situation for any further issues. If you experience any problems, please feel free to contact Customer Support. Thank you for your understanding.
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