Optix had 3 outages in the last 2 years totaling 244h 17m of downtime — averaging 0.1 incidents per month.
There were 3 Optix outages since October 8, 2025 totaling 244h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently experiencing an issue that prevents new credit cards from being added to Stripe via the Sign Up and Drop In Forms. Our team is actively investigating and working on a resolution. We'll update this notice as soon as the issue is resolved. We apologize for the disruption and appreciate your patience.
Between January 12 and January 19, the Send Message action in automations was affected by a regression introduced during a functionality extension. As a result, some enrollment executions failed with an unexpected error, and messages were not sent. **Impact**: Only automations using the Send Message action during this period were affected **Resolution**: A hotfix was deployed to production on January 19, resolving the issue and restoring normal execution of the Send Message action **Preventive measures**: To prevent similar issues in the future, we have added: - Dedicated monitoring to track the health of enrollment executions - Automated alerts to notify the engineering team immediately if unexpected execution errors occur
We've now resolved the incident. Thanks for your patience.