Optix Outage History

Optix is up right now

Pingoru has recorded 4 incidents for Optix: 2 in the last 12 months and 0 in the last 90 days.

Source: status.optixapp.com

4incidents recorded
2last 12 months
0last 90 days
4 daystypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Optix in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026122 of 744 (3%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 106 (0%)

Incidents, newest first

Major May 20, 2026 Unable to Add Credit Cards via Sign Up and Drop In Forms 21h 35m Optix Forms

Started May 20, 2026, 10:12 PM UTC· resolved May 21, 2026, 07:48 PM UTC

  1. investigating May 20, 2026, 10:12 PM UTC

    We're currently experiencing an issue that prevents new credit cards from being added to Stripe via the Sign Up and Drop In Forms. Our team is actively investigating and working on a resolution. We'll update this notice as soon as the issue is resolved. We apologize for the disruption and appreciate your patience.

  2. resolved May 21, 2026, 07:48 PM UTC

    This issue has been resolved and all forms should be working properly now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

Read the full incident report →

Major January 12, 2026 Send Message Action Failure 7d Admin Dashboard

Started Jan 12, 2026, 08:37 PM UTC· resolved Jan 19, 2026, 08:37 PM UTC

  1. resolved Jan 21, 2026, 08:40 PM UTC

    Between January 12 and January 19, the Send Message action in automations was affected by a regression introduced during a functionality extension. As a result, some enrollment executions failed with an unexpected error, and messages were not sent. **Impact**: Only automations using the Send Message action during this period were affected **Resolution**: A hotfix was deployed to production on January 19, resolving the issue and restoring normal execution of the Send Message action **Preventive measures**: To prevent similar issues in the future, we have added: - Dedicated monitoring to track the health of enrollment executions - Automated alerts to notify the engineering team immediately if unexpected execution errors occur

Read the full incident report →

Major October 8, 2025 Current issue identified 1h 12m Admin Dashboard , Mobile Apps, Android App, iOS App

Started Oct 08, 2025, 05:50 PM UTC· resolved Oct 08, 2025, 07:02 PM UTC

  1. identified Oct 08, 2025, 06:08 PM UTC

    We are experiencing a server issue affecting some users. The problem has been identified and is being fixed

  2. monitoring Oct 08, 2025, 06:23 PM UTC

    We've fixed the core issue, and are checking the system.

  3. resolved Oct 08, 2025, 07:02 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major November 14, 2024 Actively Addressing Performance Issues 6d 7h Admin Dashboard , Mobile Apps, Android App, iOS App and 2 more

Started Nov 14, 2024, 02:48 PM UTC· resolved Nov 20, 2024, 10:30 PM UTC

  1. identified Nov 19, 2024, 09:35 PM UTC

    Our team is actively working to resolve this as quickly as possible. Thank you for your patience and understanding.

  2. resolved Nov 20, 2024, 10:30 PM UTC

    This is now resolved. Thanks for your patience.

Read the full incident report →