Optix incident

Unable to Add Credit Cards via Sign Up and Drop In Forms

Major Resolved View vendor source →

Optix experienced a major incident on May 20, 2026, lasting 21h 35m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 10:12 PM UTC
Resolved
May 21, 2026, 07:48 PM UTC
Duration
21h 35m
Detected by Pingoru
May 20, 2026, 10:12 PM UTC

Update timeline

  1. investigating May 20, 2026, 10:12 PM UTC

    We're currently experiencing an issue that prevents new credit cards from being added to Stripe via the Sign Up and Drop In Forms. Our team is actively investigating and working on a resolution. We'll update this notice as soon as the issue is resolved. We apologize for the disruption and appreciate your patience.

  2. resolved May 21, 2026, 07:48 PM UTC

    This issue has been resolved and all forms should be working properly now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.