Optix incident

Unable to Add Credit Cards via Sign Up and Drop In Forms

Major Ongoing View vendor source →

Optix is currently experiencing a major incident, which began 1h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 10:12 PM UTC
Resolved
Ongoing
Duration
● 1h 11m
Detected by Pingoru
May 20, 2026, 10:12 PM UTC

Update timeline

  1. investigating May 20, 2026, 10:12 PM UTC

    We're currently experiencing an issue that prevents new credit cards from being added to Stripe via the Sign Up and Drop In Forms. Our team is actively investigating and working on a resolution. We'll update this notice as soon as the issue is resolved. We apologize for the disruption and appreciate your patience.