OpenWater incident

Slow response times on main platform

Resolved after 2 hours 40 minutes, affecting General Platform, on May 2, 2019.

monitoring May 02, 2019, 09:19 PM UTC

We are continuing to monitor for any further issues.

Started
May 02, 2019, 07:47 PM UTC
Resolved
May 02, 2019, 10:28 PM UTC
Duration
2h 40m
Detected by Pingoru
May 02, 2019, 07:47 PM UTC

Affected components

General Platform

Update timeline

  1. investigating May 02, 2019, 07:47 PM UTC

    We are currently investigating this issue.

  2. monitoring May 02, 2019, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 02, 2019, 08:07 PM UTC

    Our upstream provider, Microsoft Azure, is having an internal network issue. We are working closely with them to resolve the issue. Server response times may vary.

  4. identified May 02, 2019, 08:22 PM UTC

    Azure is updating their status page: https://azure.microsoft.com/en-us/status/

  5. monitoring May 02, 2019, 09:11 PM UTC

    Some of Azure's services are starting to come back. We are routing traffic through one of the servers that has come back online. Services are currently operating however we continue to monitor the situation and additional downtime may occur.

  6. monitoring May 02, 2019, 09:19 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 02, 2019, 10:28 PM UTC

    This incident has been resolved.

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