Resolved after 9 hours 31 minutes, affecting File Uploads, on November 2, 2023.
Although Cloudflare remains down, we have shifted to a backup data center for video processing. We will continue to monitor the situation and return to Cloudflare when appropriate. Streaming videos impacted during 11/2 from 12 noon eastern to 11 PM eastern will be processed over the next 24 hours.
Affected components
Update timeline
- identified Nov 02, 2023, 05:48 PM UTC
File uploads are being received, however video file preview generation is currently impacted. There is an issue at our video streaming provider, Cloud Flare. The issue has been identified and a fix is in progress. All videos uploaded will have streaming videos generated. Playback of streaming videos is also impacted at this point.
- identified Nov 02, 2023, 06:47 PM UTC
The cloudflare issues are impacting more than just streaming video, other areas of file uploads are experiencing intermittent issues. If your matter is not urgent, we suggest returning in a few hours once the issue is fully resolved, otherwise a refresh and retry should work in most cases in all actions other than video processing.
- identified Nov 02, 2023, 09:17 PM UTC
We are continuing to monitor the issue at the upstream provided (https://www.cloudflarestatus.com/incidents/hm7491k53ppg)
- resolved Nov 03, 2023, 03:19 AM UTC
Although Cloudflare remains down, we have shifted to a backup data center for video processing. We will continue to monitor the situation and return to Cloudflare when appropriate. Streaming videos impacted during 11/2 from 12 noon eastern to 11 PM eastern will be processed over the next 24 hours.
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