OpenText experienced a major incident on August 8, 2026 affecting Zix Customer Portal Interface - Customer Portal, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2026, 03:05 PM UTC
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available. Tracking Number - IM3976014
- monitoring Aug 08, 2026, 08:03 PM UTC
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed. Tracking Number - IM3976014
- resolved Aug 10, 2026, 12:58 PM UTC
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected. Tracking Number - IM3976014