OpenText incident
IM3952482 - Zix - Hosted Exchange (HEX) - Outlook Connections
OpenText experienced a major incident on June 29, 2026 affecting Zix Hosted Exchange, lasting 21h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 01:35 PM UTC
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3952482
- investigating Jun 29, 2026, 02:44 PM UTC
Zix - Hosted Exchange (HEX) is currently experiencing an issue with Outlook connections in EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3952482
- monitoring Jun 29, 2026, 07:56 PM UTC
Zix - Hosted Exchange experienced an issue with Outlook connections in the EMEA region. We are starting to receive reports of mailboxes successfully reconnected again. We are continuing to monitor the service. We appreciate your patience. Tracking Number: IM3952482
- resolved Jun 30, 2026, 11:11 AM UTC
Tracking Number: IM3952482 - Users confirmed yesterday that they are now able to connect to Outlook.