OpenText incident

Zix Email Threat Protection Link Protection returning "service unavailable"

Minor Ongoing View vendor source →

OpenText is currently experiencing a minor incident affecting Zix Threat Protection - Email Threat Protection, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 05:08 PM UTC
Resolved
Ongoing
Duration
● 2h 41m
Detected by Pingoru
Jun 24, 2026, 05:08 PM UTC

Affected components

Zix Threat Protection - Email Threat Protection

Update timeline

  1. monitoring Jun 24, 2026, 05:08 PM UTC

    We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information. Incident: IM3949690

  2. identified Jun 24, 2026, 05:12 PM UTC

    We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.

  3. monitoring Jun 24, 2026, 07:28 PM UTC

    We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans. Incident: IM3949690