OpenText incident
Zix Archive Services - BCA and ZixArchive receiving Error 500
OpenText experienced a minor incident on September 14, 2026 affecting Zix Archive Services - Business Communication Archive and Zix Archive Services - ZixArchive, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 12:26 PM UTC
Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3997654
- monitoring Sep 14, 2026, 01:31 PM UTC
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM3997654
- resolved Sep 14, 2026, 02:50 PM UTC
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. The issue is now resolved. We appreciate your patience. Tracking Number: IM3997654