OpenText incident

Zix Email Threat Protection Link Protection returning "service unavailable"

Minor Resolved View vendor source →

OpenText experienced a minor incident on June 24, 2026 affecting Zix Threat Protection - Email Threat Protection, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 01:30 PM UTC
Resolved
Jun 24, 2026, 04:32 PM UTC
Duration
3h 2m
Detected by Pingoru
Jun 24, 2026, 01:30 PM UTC

Affected components

Zix Threat Protection - Email Threat Protection

Update timeline

  1. investigating Jun 24, 2026, 01:30 PM UTC

    We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information. Incident: IM3949690

  2. resolved Jun 24, 2026, 04:32 PM UTC

    This incident has been resolved.