OpenText is currently experiencing a minor incident affecting Zix Customer Portal Interface - Customer Portal, which began 2d ago. The vendor's full update timeline is below.
Affected components
Zix Customer Portal Interface - Customer Portal
Update timeline
- investigating Jun 19, 2026, 03:25 PM UTC
We are currently investigating an issue with the Customer Portal returning a "500 error" page when attempting to navigate. We will update once we have more information. Incident: IM3947784
- monitoring Jun 19, 2026, 04:08 PM UTC
We have confirmed the issue on our end appears to be resolved and our engineering team is currently monitoring the logs for any further issues. Incident: IM3947784