OpenText incident

Zix Encryption Services - Email Message Privacy (EMP) Users Unable to login or access portals tied to Azure (US East)

Minor Resolved View vendor source →

OpenText experienced a minor incident on June 13, 2026 affecting Zix Encryption Services - Email Message Privacy (EMP), lasting 5h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 04:55 PM UTC
Resolved
Jun 13, 2026, 10:27 PM UTC
Duration
5h 31m
Detected by Pingoru
Jun 13, 2026, 04:55 PM UTC

Affected components

Zix Encryption Services - Email Message Privacy (EMP)

Update timeline

  1. investigating Jun 13, 2026, 04:55 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals tied to Azure (US East). Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3943986

  2. resolved Jun 13, 2026, 10:27 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals tied to Azure (US East).. The issue is now resolved. We appreciate your patience. Tracking Number: