OpenText incident

Zix Encryption Services - Secure Cloud Email Encryption (AEE) delayed processing with DLP

Minor Resolved View vendor source →

OpenText experienced a minor incident on June 9, 2026 affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 08:17 PM UTC
Resolved
Jun 11, 2026, 11:52 AM UTC
Duration
1d 15h
Detected by Pingoru
Jun 09, 2026, 08:17 PM UTC

Affected components

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)

Update timeline

  1. investigating Jun 09, 2026, 08:17 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM394167

  2. monitoring Jun 09, 2026, 11:25 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM394167

  3. resolved Jun 11, 2026, 11:52 AM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. No further reports have been received. The issue is now resolved. We appreciate your patience. Tracking Number: IM394167