OpenText incident

Core EDR/MDR experienced a service degradation

Notice Resolved View vendor source →
Started
Apr 23, 2026, 03:52 PM UTC
Resolved
Apr 24, 2026, 05:27 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 23, 2026, 03:52 PM UTC

Affected components

Core EDR/MDR

Update timeline

  1. monitoring Apr 23, 2026, 03:52 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience. Tracking Number: 5275019

  2. monitoring Apr 23, 2026, 06:44 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience. Tracking Number: 5275019

  3. monitoring Apr 23, 2026, 07:45 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

  4. monitoring Apr 24, 2026, 03:13 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

  5. resolved Apr 24, 2026, 05:27 PM UTC

    Core EDR/MDR experienced a service degradation that required restoration of a core database. Because of this, some Alert records generated from 23 April 2026 02:00 UTC to 23 April 2026 13:00 UTC may no longer be available in the Alerts view. This incident affected Alerts data only, raw event data was not impacted and remains available according to retention policies. The issue is now resolved. We appreciate your patience. Tracking Number: 5275019

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