OpenText incident
Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.
OpenText experienced a minor incident on April 23, 2026 affecting Fax Cloud Connect (RightFax) and Core Messaging - Email and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2026, 06:41 AM UTC
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794
- investigating Apr 23, 2026, 07:40 AM UTC
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794
- monitoring Apr 23, 2026, 08:18 AM UTC
The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794
- resolved Apr 23, 2026, 08:29 AM UTC
The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794