OpenText incident

Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.

Minor Resolved View vendor source →
Started
Apr 23, 2026, 06:41 AM UTC
Resolved
Apr 23, 2026, 08:29 AM UTC
Duration
1h 48m
Detected by Pingoru
Apr 23, 2026, 06:41 AM UTC

Affected components

Fax Cloud Connect (RightFax)Core Messaging - EmailFax2MailProduction Messaging

Update timeline

  1. investigating Apr 23, 2026, 06:41 AM UTC

    The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  2. investigating Apr 23, 2026, 07:40 AM UTC

    The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  3. monitoring Apr 23, 2026, 08:18 AM UTC

    The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  4. resolved Apr 23, 2026, 08:29 AM UTC

    The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

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