OpenText incident

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) email delays

Minor Resolved View vendor source →

OpenText experienced a minor incident on May 15, 2026 affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 01:41 PM UTC
Resolved
May 15, 2026, 07:31 PM UTC
Duration
5h 50m
Detected by Pingoru
May 15, 2026, 01:41 PM UTC

Affected components

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)

Update timeline

  1. investigating May 15, 2026, 01:41 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

  2. investigating May 15, 2026, 04:27 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

  3. monitoring May 15, 2026, 06:30 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3927189

  4. resolved May 15, 2026, 07:31 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email. The issue is now resolved. We appreciate your patience. Tracking Number: IM3927189