OpenText experienced a minor incident on February 12, 2026 affecting Core EDR/MDR, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 12, 2026, 02:24 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience. Tracking Number: 5196965
- identified Feb 12, 2026, 03:28 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience. Tracking Number: 5196965
- identified Feb 12, 2026, 04:28 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5196965
- monitoring Feb 12, 2026, 06:29 PM UTC
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: 5196965
- resolved Feb 12, 2026, 07:32 PM UTC
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: 5196965