OpenText experienced a minor incident on February 16, 2026 affecting Core EDR/MDR, lasting 21h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2026, 05:30 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
- investigating Feb 16, 2026, 06:36 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- investigating Feb 16, 2026, 08:33 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- investigating Feb 16, 2026, 10:31 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- investigating Feb 17, 2026, 01:28 AM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- investigating Feb 17, 2026, 03:45 AM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- investigating Feb 17, 2026, 07:26 AM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- investigating Feb 17, 2026, 09:27 AM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- investigating Feb 17, 2026, 12:27 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the US and UK data centers. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- resolved Feb 17, 2026, 02:34 PM UTC
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.