Zix - Customer Portal access issue for UK customers

Update timeline

1. identified Mar 01, 2026, 02:35 PM UTC

   We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible. Incident #: IM3879529

2. identified Mar 01, 2026, 10:04 PM UTC

   We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time. Incident #: IM3879529

3. identified Mar 02, 2026, 02:13 PM UTC

   The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing. Incident #: IM3879529

4. identified Mar 02, 2026, 09:23 PM UTC

   Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored. Incident #: IM3879529

5. resolved Mar 03, 2026, 03:32 PM UTC

   We have restored everything back to normal operational capacity. We apologize for any inconvenience this may have caused.