OpenText incident

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Tab loading slow

Minor Resolved View vendor source →
Started
Mar 03, 2026, 05:42 PM UTC
Resolved
Mar 04, 2026, 08:21 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 03, 2026, 05:42 PM UTC

Affected components

Zix Customer Portal Interface - ZixCentralZix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)

Update timeline

  1. investigating Mar 03, 2026, 05:42 PM UTC

    ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing issues with slow page loads. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3880927

  2. monitoring Mar 04, 2026, 04:08 PM UTC

    ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with slow loading pages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3880927

  3. resolved Mar 04, 2026, 08:21 PM UTC

    ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced a slow page load issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3880927

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