OpenSRS experienced a minor incident on June 12, 2025 affecting Reseller Support, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Reseller Support
Update timeline
- investigating Jun 12, 2025, 07:15 PM UTC
We are currently experiencing issues with our phone support service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
- monitoring Jun 12, 2025, 08:38 PM UTC
A fix has been implemented by our phone support service provider and we are monitoring the results.
- resolved Jun 12, 2025, 10:03 PM UTC
This incident has been resolved. Phone support has been restored.