OpenSesame incident

ECPs cannot access the Marketplace through their custom URL

Major Resolved View vendor source →

OpenSesame experienced a major incident on August 13, 2024 affecting OpenSesame Catalog, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 03:24 PM UTC
Resolved
Aug 13, 2024, 03:32 PM UTC
Duration
7m
Detected by Pingoru
Aug 13, 2024, 03:24 PM UTC

Affected components

OpenSesame Catalog

Update timeline

  1. investigating Aug 13, 2024, 03:24 PM UTC

    We are currently investigating an issue with ECP customers using custom URLs. Currently those customers are unable to access the Marketplace using their custom URL. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

  2. monitoring Aug 13, 2024, 03:27 PM UTC

    We have identified the issue and put in a fix. We are continuing to monitor the situation closely. We apologize for the inconvenience. Please reach out to our support team if you have any questions or concerns.

  3. resolved Aug 13, 2024, 03:32 PM UTC

    This incident has been resolved. Please reach out to our support team if you have any questions or concerns.