OpenSesame incident

AI Course Outline Generation is failing

Critical Resolved View vendor source →

OpenSesame experienced a critical incident on January 22, 2025 affecting Simon Authoring Suite, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 04:40 PM UTC
Resolved
Jan 22, 2025, 07:51 PM UTC
Duration
3h 10m
Detected by Pingoru
Jan 22, 2025, 04:40 PM UTC

Affected components

Simon Authoring Suite

Update timeline

  1. investigating Jan 22, 2025, 04:40 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2025, 04:40 PM UTC

    We have identified the cause of the issue and are testing the solution.

  3. identified Jan 22, 2025, 05:23 PM UTC

    Solution is tested and being deployed to users.

  4. monitoring Jan 22, 2025, 05:31 PM UTC

    A fix has been implemented and we are monitoring for results.

  5. resolved Jan 22, 2025, 07:51 PM UTC

    This incident has been resolved.