OpenSesame incident

Simon user management unavailable

Major Resolved View vendor source →

OpenSesame experienced a major incident on January 28, 2025 affecting Simon Authoring Suite, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 05:39 PM UTC
Resolved
Jan 28, 2025, 08:01 PM UTC
Duration
2h 21m
Detected by Pingoru
Jan 28, 2025, 05:39 PM UTC

Affected components

Simon Authoring Suite

Update timeline

  1. investigating Jan 28, 2025, 05:39 PM UTC

    We are currently investigating an issue preventing users from managing their teams users in Simon.

  2. identified Jan 28, 2025, 06:06 PM UTC

    The issue has been identified and a fix is being worked on.

  3. monitoring Jan 28, 2025, 06:14 PM UTC

    A fix has been implemented and we are monitoring for additional issues

  4. monitoring Jan 28, 2025, 06:14 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jan 28, 2025, 08:00 PM UTC

    The issue has been resolved.

  6. resolved Jan 28, 2025, 08:01 PM UTC

    This incident has been resolved.