OpenSesame experienced a critical incident on January 30, 2025 affecting Simon Learner Experience and Simon Authoring Suite, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Simon Learner ExperienceSimon Authoring Suite
Update timeline
- investigating Jan 30, 2025, 05:32 PM UTC
We are currently investigating an issue preventing Simon access to the authoring system and access to Simon courses for learners.
- identified Jan 30, 2025, 05:39 PM UTC
The system has recovered but may still be unstable, we are investigating the root cause to put a fix in place.
- monitoring Jan 30, 2025, 05:45 PM UTC
The system appears to have recovered and is stable. we will continue monitoring and investigating root cause.
- resolved Jan 30, 2025, 06:36 PM UTC
This incident has been resolved.