OpenSesame incident

Course Launch Failures

Resolved after 1 hour 57 minutes, affecting OpenSesame Course Delivery Platform, on July 24, 2025.

resolved Jul 24, 2025, 03:34 PM UTC

All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

Started
Jul 24, 2025, 01:37 PM UTC
Resolved
Jul 24, 2025, 03:34 PM UTC
Duration
1h 57m
Detected by Pingoru
Jul 24, 2025, 01:37 PM UTC

Affected components

OpenSesame Course Delivery Platform

Update timeline

  1. investigating Jul 24, 2025, 01:37 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 24, 2025, 01:42 PM UTC

    We are investigating an issue affecting customers using launching and playing courses. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

  3. monitoring Jul 24, 2025, 02:59 PM UTC

    A change has been implemented and we are monitoring the results.

  4. resolved Jul 24, 2025, 03:34 PM UTC

    All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

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