Web + Desktop Outage

Update timeline

1. identified Feb 03, 2026, 08:02 PM UTC

   Status: Identified We are currently experiencing issues with our web applications, the engineering team is working with our infrastructure providers to address the issues. Customers can continue to use the mobile applications in the interim. Affected components Mac App (Full outage) Windows App (Full outage) Web App (Full outage)

2. identified Feb 03, 2026, 08:09 PM UTC

   Status: Identified We have identified the issue and are working with our infrastructure provider to work on a resolution. Affected components Mac App (Full outage) Windows App (Full outage) Web App (Full outage)

3. identified Feb 03, 2026, 08:18 PM UTC

   Status: Identified We are experiencing an outage for our web + desktop apps due to an outage from our infrastructure provider. We are working on a workaround while continuing to monitor the third party outage. Customers can continue to use mobile apps. Affected components Mac App (Full outage) Windows App (Full outage) Web App (Full outage)

4. monitoring Feb 03, 2026, 08:34 PM UTC

   Status: Monitoring Our web applications are functioning again. Our infrastructure provider has not yet declared their incident as resolved so we are continuing to monitor the situation. Affected components Web App (Degraded performance) Mac App (Degraded performance) Windows App (Degraded performance)

5. resolved Feb 03, 2026, 09:25 PM UTC

   Status: Resolved Our infrastructure partner has resolved their incident. Our systems have been performing within normal expectations. We are resolving this issue. Affected components Windows App (Operational) Web App (Operational) Mac App (Operational)