Affected components
Update timeline
- identified Feb 26, 2026, 03:28 PM UTC
Status: Identified We are currently experiencing a database performance issue which is impacting the retrieval and updating of contacts. The engineering team has identified the issue and are working to resolve the problem. Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) Infrastructure (Degraded performance) OpenPhone API (Degraded performance) Android App (Degraded performance)
- monitoring Feb 26, 2026, 04:39 PM UTC
Status: Monitoring Systems are performing normally. We will continue to monitor and ensure that performance remains within acceptable levels. Affected components Web App (Operational) Infrastructure (Operational) OpenPhone API (Operational) Android App (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational)
- resolved Feb 26, 2026, 05:00 PM UTC
Status: Resolved The issue has now been monitored to be resolved. Affected components Web App (Operational) Infrastructure (Operational) OpenPhone API (Operational) Android App (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational)
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