Delayed scheduled calculations

Update timeline

1. investigating Apr 24, 2026, 11:23 AM UTC

   Status: Investigating Status: e.g. We have identified an issue with our scheduled calculations and we are urgently working on identifying the root cause. We will keep this page updated. Problem/Impact: Some scheduled calculations that kicked off from around 10am London are stuck in "running" status. Affected components CFaR - Stressed Margin (Partial outage) Rebalance - Risk (Partial outage) SFTP Reporting (Any Module/Screen) (Partial outage) Rebalance - Scenarios (Partial outage) What-If - Risk (Partial outage) Treasury Call Management - Workflows (Partial outage) Track - Change (Partial outage) Forecast - Margin at Risk (Partial outage) Validate - OTE/PV (Partial outage) Treasury Call Management - Static Data (Partial outage) Monitor - AANA (Partial outage) What-If - Trades (Partial outage) Track - Accounts (Partial outage) Validate - Positions (Partial outage) Treasury Call Management - Reporting (Partial outage) Access and Authentication (Partial outage) Forecast - Fixed Price Shocks (Partial outage) Monitor - SIMM (Partial outage) Forecast - T+1 (Partial outage) Track - Attribution (Partial outage) Validate - Overview (Partial outage)

2. resolved Apr 24, 2026, 01:14 PM UTC

   Status: Resolved Status: We have confirmed that the underlying issue is now resolved and that all stuck calculations have been retriggered around 50mins ago. BAU service is restored. This incident is now closed. Affected components Rebalance - Risk (Operational) What-If - Trades (Operational) Forecast - Margin at Risk (Operational) Forecast - T+1 (Operational) Treasury Call Management - Static Data (Operational) CFaR - Stressed Margin (Operational) Monitor - AANA (Operational) SFTP Reporting (Any Module/Screen) (Operational) Rebalance - Scenarios (Operational) What-If - Risk (Operational) Forecast - Fixed Price Shocks (Operational) Treasury Call Management - Workflows (Operational) Monitor - SIMM (Operational) Track - Change (Operational) Validate - Positions (Operational) Track - Attribution (Operational) Treasury Call Management - Reporting (Operational) Validate - OTE/PV (Operational) Access and Authentication (Operational) Track - Accounts (Operational) Validate - Overview (Operational)