Elevated error rates for ChatGPT and Platform users

Update timeline

1. identified Feb 03, 2026, 08:32 PM UTC

   Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components GPTs (Degraded performance) Agent (Degraded performance) File uploads (Degraded performance) Voice mode (Degraded performance) Search (Degraded performance) Compliance API (Degraded performance) Deep Research (Degraded performance) Codex Web (Degraded performance) Connectors/Apps (Degraded performance) ChatGPT Atlas (Degraded performance) Login (Degraded performance) Conversations (Degraded performance) Image Generation (Degraded performance)

2. identified Feb 03, 2026, 08:44 PM UTC

   Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components Login (Degraded performance) File uploads (Degraded performance) Voice mode (Degraded performance) Search (Degraded performance) Compliance API (Degraded performance) Image Generation (Degraded performance) GPTs (Degraded performance) Login (Degraded performance) Conversations (Degraded performance) Agent (Degraded performance) Deep Research (Degraded performance) Codex Web (Degraded performance) Connectors/Apps (Degraded performance) ChatGPT Atlas (Degraded performance)

3. monitoring Feb 03, 2026, 09:21 PM UTC

   Status: Monitoring We have identified the issue, applied the necessary mitigations and are monitoring the recovery. Affected components Login (Degraded performance) File uploads (Degraded performance) Voice mode (Degraded performance) Search (Degraded performance) Conversations (Degraded performance) GPTs (Degraded performance) Agent (Degraded performance) Login (Degraded performance) Compliance API (Degraded performance) Image Generation (Degraded performance) Deep Research (Degraded performance) Codex Web (Degraded performance) Connectors/Apps (Degraded performance) ChatGPT Atlas (Degraded performance)

4. resolved Feb 03, 2026, 10:14 PM UTC

   Status: Resolved All impacted services have now fully recovered. Affected components Codex Web (Operational) Connectors/Apps (Operational) Voice mode (Operational) Conversations (Operational) Compliance API (Operational) Image Generation (Operational) GPTs (Operational) Login (Operational) ChatGPT Atlas (Operational) Login (Operational) File uploads (Operational) Search (Operational) Agent (Operational) Deep Research (Operational)