File uploads and file processing failing

Update timeline

1. investigating Mar 02, 2026, 03:30 PM UTC

   Status: Investigating Starting around 6:45 AM PT on March 2, 2026, we began seeing elevated errors affecting file uploads and file processing. Some users may experience failures or delays when uploading files or while newly uploaded content is being processed. We are actively investigating and working to restore normal service. We’ll share another update within 30 minutes. Affected components Login (Degraded performance) Search (Degraded performance) Conversations (Degraded performance) Deep Research (Degraded performance) Codex Web (Degraded performance) File uploads (Degraded performance) Voice mode (Degraded performance) Compliance API (Degraded performance) Image Generation (Degraded performance) GPTs (Degraded performance) Agent (Degraded performance) Connectors/Apps (Degraded performance) ChatGPT Atlas (Degraded performance)

2. identified Mar 02, 2026, 04:47 PM UTC

   Status: Identified We identified the issue and the team is working towards a mitigation Affected components ChatGPT Atlas (Degraded performance) Login (Degraded performance) Search (Degraded performance) Compliance API (Degraded performance) GPTs (Degraded performance) Deep Research (Degraded performance) File uploads (Degraded performance) Voice mode (Degraded performance) Conversations (Degraded performance) Image Generation (Degraded performance) Agent (Degraded performance) Codex Web (Degraded performance) Connectors/Apps (Degraded performance)

3. resolved Mar 02, 2026, 05:14 PM UTC

   Status: Resolved All impacted services have now fully recovered. Affected components Login (Operational) Voice mode (Operational) Agent (Operational) Deep Research (Operational) Codex Web (Operational) Connectors/Apps (Operational) ChatGPT Atlas (Operational) File uploads (Operational) Search (Operational) Conversations (Operational) Compliance API (Operational) Image Generation (Operational) GPTs (Operational)