Users unable to load ChatGPT, Codex and API Platform

Update timeline

1. investigating Apr 20, 2026, 02:35 PM UTC

   Status: Investigating We are investigating the issue for the listed services. Affected components Connectors/Apps (Degraded performance) ChatGPT Atlas (Degraded performance) File uploads (Degraded performance) Search (Degraded performance) Conversations (Degraded performance) Compliance API (Degraded performance) GPTs (Degraded performance) Agent (Degraded performance) App (Degraded performance) Login (Degraded performance) Voice mode (Degraded performance) Image Generation (Degraded performance) Deep Research (Degraded performance)

2. investigating Apr 20, 2026, 03:13 PM UTC

   Status: Investigating We are continuing to investigate the issue for the listed services. Affected components Voice mode (Partial outage) Search (Partial outage) Compliance API (Partial outage) Image Generation (Partial outage) Connectors/Apps (Partial outage) Conversations (Partial outage) GPTs (Partial outage) Agent (Partial outage) Deep Research (Partial outage) ChatGPT Atlas (Partial outage) App (Partial outage) Login (Partial outage) File uploads (Partial outage)

3. investigating Apr 20, 2026, 03:29 PM UTC

   Status: Investigating We are investigating the issue for the listed services. Impacted users are currently unable to access ChatGPT, Codex and API Platform. Affected components Deep Research (Partial outage) Search (Partial outage) Conversations (Partial outage) Image Generation (Partial outage) Agent (Partial outage) Connectors/Apps (Partial outage) ChatGPT Atlas (Partial outage) App (Partial outage) Login (Partial outage) File uploads (Partial outage) Voice mode (Partial outage) Compliance API (Partial outage) GPTs (Partial outage)

4. investigating Apr 20, 2026, 04:03 PM UTC

   Status: Investigating We are continuing to investigate the issue for the listed services. Affected components Voice mode (Partial outage) Search (Partial outage) Compliance API (Partial outage) Image Generation (Partial outage) Agent (Partial outage) Deep Research (Partial outage) Connectors/Apps (Partial outage) ChatGPT Atlas (Partial outage) Login (Partial outage) File uploads (Partial outage) Conversations (Partial outage) GPTs (Partial outage) App (Partial outage)

5. monitoring Apr 20, 2026, 04:48 PM UTC

   Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components File uploads (Operational) Voice mode (Operational) Image Generation (Operational) Deep Research (Operational) Connectors/Apps (Operational) ChatGPT Atlas (Operational) App (Operational) Login (Operational) Search (Operational) Conversations (Operational) Compliance API (Operational) GPTs (Operational) Agent (Operational)

6. monitoring Apr 20, 2026, 05:43 PM UTC

   Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components File uploads (Operational) Search (Operational) Compliance API (Operational) Agent (Operational) Connectors/Apps (Operational) ChatGPT Atlas (Operational) App (Operational) Login (Operational) Voice mode (Operational) Conversations (Operational) Image Generation (Operational) GPTs (Operational) Deep Research (Operational)

7. monitoring Apr 20, 2026, 06:17 PM UTC

   Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components Login (Operational) Search (Operational) Conversations (Operational) Compliance API (Operational) Agent (Operational) Deep Research (Operational) ChatGPT Atlas (Operational) App (Operational) File uploads (Operational) Voice mode (Operational) Image Generation (Operational) GPTs (Operational) Connectors/Apps (Operational)

8. resolved Apr 20, 2026, 06:48 PM UTC

   Status: Resolved All impacted services have now fully recovered. Affected components Compliance API (Operational) GPTs (Operational) Deep Research (Operational) Connectors/Apps (Operational) Login (Operational) Search (Operational) Conversations (Operational) Image Generation (Operational) Agent (Operational) ChatGPT Atlas (Operational) App (Operational) File uploads (Operational) Voice mode (Operational)