OpenAI incident

Authentication errors for some users

Resolved after 1 hour, affecting Login and Login, on October 20, 2026.

resolved Oct 20, 2026, 05:35 PM UTC

On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.

Started
Oct 20, 2026, 04:35 PM UTC
Resolved
Oct 20, 2026, 05:35 PM UTC
Duration
1h
Detected by Pingoru
Oct 20, 2026, 04:35 PM UTC

Affected components

LoginLogin

Update timeline

  1. investigating Oct 20, 2026, 04:35 PM UTC

    Some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex.

  2. resolved Oct 20, 2026, 05:35 PM UTC

    On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.

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