Open Exchange Rates incident

Single-day time series API requests returning inaccurate error message

Resolved after 11 hours 42 minutes, on December 20, 2016.

resolved Dec 20, 2016, 09:34 PM UTC

We have resolved this issue, and as of 4:00pm UTC all Time Series API requests are functioning as expected. Please don't hesitate to contact us with any questions or concerns.

Started
Dec 20, 2016, 09:52 AM UTC
Resolved
Dec 20, 2016, 09:34 PM UTC
Duration
11h 42m
Detected by Pingoru
Dec 20, 2016, 09:52 AM UTC

Update timeline

  1. investigating Dec 20, 2016, 09:52 AM UTC

    We are investigating an issue affecting some clients using our Time Series (/time-series.json) API endpoint. The issue affects requests to `/time-series.json` which specify the same `start` and `end` dates (i.e. requests for a single day of data) and do not specify a subset of currencies via the `symbols` parameter. These requests incorrectly return a `400` error. All other API endpoints, and all other normal requests to the Time Series API (i.e. in all cases where a client requests multiple days of data or requests a specific subset of currencies via the `symbols` parameter), are unaffected. We will update this page as soon as we have resolved or have further information. Please contact us at [email protected] with any questions or concerns.

  2. resolved Dec 20, 2016, 09:34 PM UTC

    We have resolved this issue, and as of 4:00pm UTC all Time Series API requests are functioning as expected. Please don't hesitate to contact us with any questions or concerns.

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