Open Exchange Rates incident
API 500 errors (minor outage) on Sunday 31st August
Resolved after 4 hours 6 minutes, affecting Exchange Rate API, on October 31, 2021.
This incident was resolved about 25 minutes after it started, and has not re-occured. Please contact us at [email protected] if you have any questions or concerns relating to this incident.
Affected components
Update timeline
- monitoring Oct 31, 2021, 07:47 AM UTC
We identified an issue with our cache infrastructure at 07:05 UTC on Sunday 31st October. Upon inspection this appeared to be the result of a cache failover event, which temporarily caused a spike in database connections, and caused "500 Internal Server Error" messages to be received by many clients. A fix was deployed at 07:31 UTC resolving the issue, and we are continuing to monitor the results. Please contact us at [email protected] if you have any questions or concerns relating to this incident.
- resolved Oct 31, 2021, 11:54 AM UTC
This incident was resolved about 25 minutes after it started, and has not re-occured. Please contact us at [email protected] if you have any questions or concerns relating to this incident.
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