Resolved after 1 day 2 hours, affecting Exchange Rate API, on January 14, 2024.
Between 07:00 and 09:00 UTC on Sunday, clients experienced intermittent connection failures and internal server errors when connecting to our API. This was related to a network issue with our caching infrastructure. We apologise for any inconvenience caused by this partial outage. The incident was fully resolved by 10:00 UTC and there have been no further reported issues.
Affected components
Update timeline
- investigating Jan 14, 2024, 07:21 AM UTC
We are currently investigating a technical issue affecting our API and causing service interruption for clients. Please stand by for updates.
- identified Jan 14, 2024, 09:32 AM UTC
The issue affecting our caching infrastructure has been identified and we are currently working to restore full operation.
- monitoring Jan 14, 2024, 10:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2024, 09:21 AM UTC
Between 07:00 and 09:00 UTC on Sunday, clients experienced intermittent connection failures and internal server errors when connecting to our API. This was related to a network issue with our caching infrastructure. We apologise for any inconvenience caused by this partial outage. The incident was fully resolved by 10:00 UTC and there have been no further reported issues.
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