Resolved after 11 hours 55 minutes, affecting Exchange Rate API, on February 1, 2024.
The data contributor issue has been resolved and rate updates have resumed as normal. We are monitoring the ongoing performance of the API and will provide a further update shortly. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Feb 01, 2024, 11:49 AM UTC
Dear clients, we are currently experiencing a technical issue that is causing a delay in updating exchange rates in our API. We apologise for the inconvenience caused. Please stand by for updates.
- identified Feb 01, 2024, 01:01 PM UTC
The issue has been identified and relates to an upstream issue with one of our data contributors. We are continuing to work on resolution on our side, and working with our data contributor to establish a timeline for resolution.
- monitoring Feb 01, 2024, 04:34 PM UTC
The data contributor issue has been resolved and rate updates have resumed as normal. We are monitoring the ongoing performance of the API and will provide a further update shortly. We apologise for any inconvenience caused.
- resolved Feb 14, 2024, 04:45 PM UTC
This incident has been resolved.
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