Ongoing Warehouse Outage History
Ongoing Warehouse is up right nowPingoru has recorded 28 incidents for Ongoing Warehouse: 17 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 72 of 720 (10%) |
| May 2026 | 0 | 81 of 744 (11%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 8 of 720 (1%) |
| October 2026 | 3 | 31 of 548 (6%) |
Incidents, newest first
Notice October 14, 2026 Major Service Outage - Ongoing WMS 2h 6m WMS Application, API
Started Oct 14, 2026, 11:09 AM UTC· resolved Oct 14, 2026, 01:15 PM UTC
- identified Oct 14, 2026, 11:09 AM UTC
We have identified a severe but temporary network issue that affected Ongoing WMS between ~09:50-10:00 CEST. During this time both regular users and API users may have gotten unexpected errors. The network is now healthy and no further disruptions are expected. Our team has identified the cause but are still working to identify the full impact of the incident.
- resolved Oct 14, 2026, 01:15 PM UTC
This incident has been resolved. Ongoing WMS is operating normally. The issue has been resolved and no further impact is expected.
Notice October 2, 2026 Invalid TLS certificates in secondary site –
Started Oct 02, 2026, 07:00 AM UTC· resolved Oct 02, 2026, 07:00 AM UTC
- resolved Oct 02, 2026, 08:06 AM UTC
Between 2026-10-01 ~14:00 and 2026-10-02 09:00 (CEST), a subset of servers in our secondary site were serving an incomplete TLS certificate chain for ongoingsystems.se, causing certificate validation failures for some clients. This issue only affected integrations that connected directly to servers in our secondary site, which is an uncommon setup. Integrations using api.ongoingsystems.se, the recommended subdomain for integrations, were not affected and continued to present a valid certificate chain throughout the incident. We are reviewing our certificate renewal process to prevent this from happening again.
Minor September 17, 2026 Auxiliary systems outage (not production WMS applications) 1h 12m WMS Application, Documentation center, Developer documentation
Started Sep 17, 2026, 09:30 AM UTC· resolved Sep 17, 2026, 10:42 AM UTC
- investigating Sep 17, 2026, 09:30 AM UTC
Demo WMS systems and documentation websites are currently down. We are currently investigating it. https://docs.ongoingwarehouse.com/ https://developer.ongoingwarehouse.com/
- investigating Sep 17, 2026, 09:36 AM UTC
A service provider has reported an issue on their side, we are moving traffic to a redundant server site to ensure availability. FTP-based integrations (rarely used) in production WMS applications will experience issues until this is resolved.
- identified Sep 17, 2026, 09:38 AM UTC
Traffic has been moved and documentation websites should be accessible again.
- resolved Sep 17, 2026, 10:42 AM UTC
This incident has been resolved.
Major September 14, 2026 System outage 6h 54m WMS Application, API
Started Sep 14, 2026, 07:16 AM UTC· resolved Sep 14, 2026, 02:10 PM UTC
- investigating Sep 14, 2026, 07:52 AM UTC
Between 09:16 CET and 09:23 CET the WMS platform experienced connection issues. We are investigating the root cause and monitoring the situation
- investigating Sep 14, 2026, 07:53 AM UTC
We are investigating the root cause and monitoring the situation
- identified Sep 14, 2026, 08:51 AM UTC
We have located the issue and are working on preventing it in the future
- resolved Sep 14, 2026, 02:10 PM UTC
The connectivity problems were traced to a transient error within our internal network infrastructure. The issue was temporary and resolved automatically, without any human intervention. Thanks to redundancy in our networking equipment only a subset of our clients were affected and many requests continued to be served normally throughout the incident. We are reviewing this event to better understand its cause and to identify improvements that will further strengthen the resilience of our infrastructure. We apologize for the disruption and appreciate your understanding.
Critical June 25, 2026 Major WMS service disruption 3h 35m WMS Application, API
Started Jun 25, 2026, 11:26 AM UTC· resolved Jun 25, 2026, 03:02 PM UTC
- investigating Jun 25, 2026, 11:26 AM UTC
Connections to the WMS gives error messages like "Secure Connection Failed". We are looking into it.
- investigating Jun 25, 2026, 11:34 AM UTC
Traffic has been moved to a secondary site but there is delay before this takes effect. We are fixing the issue on the primary site in parallel.
- monitoring Jun 25, 2026, 11:40 AM UTC
A fix has been implemented on the primary site and we are continuously monitoring the availability of the system. Traffic can now be routed to either site and connections should be successful.
- monitoring Jun 25, 2026, 01:18 PM UTC
We are continuing to monitor for any further issues. More information about the incident will follow.
- resolved Jun 25, 2026, 03:02 PM UTC
Full availability of the systems have been restored. At 13:14 CEST today 25 June, a severe failure in a firewall handling traffic to Ongoing WMS caused existing connections to fail and new connections could not be established. Due to how the traffic is routed internally, only URLs like [systemname].ongoingsystems.se was affected. This is used by warehouse workers and admins when working with the WMS. External integrations use api.ongoingsystems.se and is routed differently, which for example means automation equipment was unaffected. Scheduled jobs, such as an integration in Ongoing running a Shopify stock sync completed without errors during the incident. Engineers were immediately alerted of the failure and at 13:20 the traffic to a secondary hosting site was initiated via a DNS change. Due to delays in DNS propagation, troubleshooting on the primary site continued. The failing component was identified and was rebooted, which successfully stabilized the primary site. By 13:35, full service was restored for all users. For now, the root cause of the failure is not fully understood. The failure coincided with routine diagnostic activities, though causation has not been established. We have redundant firewalls at this level but the automatic failover was not initiated resulting in delayed resolution of the issue. We are working with the firewall vendor to investigate further and prevent recurrence. We apologize for the disruption and appreciate your understanding.
Minor April 28, 2026 Issues with sending emails to Microsoft addresses 6d 1h WMS Application
Started Apr 28, 2026, 07:16 AM UTC· resolved May 04, 2026, 08:46 AM UTC
- investigating Apr 28, 2026, 07:16 AM UTC
We are currently experiencing issues with sending emails to Microsoft addresses such as hotmail/msn/live addresses. We are investigating the issue.
- investigating Apr 28, 2026, 01:25 PM UTC
We are in communication with Microsoft about the issues
- resolved May 04, 2026, 08:46 AM UTC
This incident has been resolved.
Minor April 21, 2026 Server issues 7h 18m WMS Application
Started Apr 21, 2026, 01:15 AM UTC· resolved Apr 21, 2026, 08:33 AM UTC
- monitoring Apr 21, 2026, 02:02 AM UTC
We have identified issues with a server. It has been taken out of use, but for approx 30 minutes 03:15-03:45 UTC Scheduled Jobs may not have been triggered and FTP may have been down
- monitoring Apr 21, 2026, 02:20 AM UTC
There are still some reports of FTP issues.
- monitoring Apr 21, 2026, 07:22 AM UTC
Functionality was fully restored at approx 08:15
- resolved Apr 21, 2026, 08:33 AM UTC
This incident has been resolved.
Minor March 16, 2026 Legacy FTP access 16h 45m
Started Mar 16, 2026, 03:15 PM UTC· resolved Mar 17, 2026, 08:00 AM UTC
- resolved Mar 17, 2026, 09:05 AM UTC
Legacy FTP access was unavailable between 16th 4:15 PM and 17th 9:00 AM CET due to a configuration error.
Notice March 16, 2026 Supplier outage –
Started Mar 16, 2026, 02:00 AM UTC· resolved Mar 16, 2026, 02:00 AM UTC
- resolved Mar 16, 2026, 07:06 AM UTC
A temporary outage at one of our partners led to disturbances between 02:48 and 02:52
Minor February 18, 2026 Demo systems unreachable 2h 45m
Started Feb 18, 2026, 02:30 PM UTC· resolved Feb 18, 2026, 05:15 PM UTC
- investigating Feb 18, 2026, 02:30 PM UTC
Demo/test WMS are currently experiencing issues and may currently unreachable at times. Note that this does not affect production WMS applications. We are currently investigating the issue.
- monitoring Feb 18, 2026, 03:01 PM UTC
The issue have been identified and a fix as been implemented. We are now monitoring the results of the fix.
- resolved Feb 18, 2026, 05:15 PM UTC
This incident has been resolved.
Notice December 16, 2025 Demo systems and public websites 32m Main website, Documentation center, Developer documentation
Started Dec 16, 2025, 07:10 PM UTC· resolved Dec 16, 2025, 07:43 PM UTC
- investigating Dec 16, 2025, 07:10 PM UTC
Demo/test WMS systems and public websites will be undergoing maintenance which may cause the websites to be unreachable at times. Public websites refer to these URLs: ongoingwarehouse.se docs.ongoingwarehouse.com developer.ongoingwarehouse.com Note that this does not affect production WMS applications.
- resolved Dec 16, 2025, 07:43 PM UTC
Maintenance is now complete.
Major November 27, 2025 API service disruption 36m API
Started Nov 27, 2025, 09:08 AM UTC· resolved Nov 27, 2025, 09:44 AM UTC
- identified Nov 27, 2025, 09:08 AM UTC
We have identified that the API service is down for example affecting automation equipment.
- identified Nov 27, 2025, 09:09 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 27, 2025, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2025, 09:44 AM UTC
A configuration change in the hosting environment at 09:58 CET caused the API server to respond to requests with HTTP 500 Internal Error. We identified the issue at 10:02 and successfully re-routed traffic at 10:09 to fallback environments. Clients with persistent TCP sessions against the failing environment may continue to receive HTTP 500 errors. This is likely to self-heal, but to resolve it definitively, force your client to perform a new DNS lookup to api.ongoingsystems.se or initiate a new TCP session with the cached IP.
Major November 25, 2025 Service Disruption 1h 29m WMS Application, API
Started Nov 25, 2025, 08:50 PM UTC· resolved Nov 25, 2025, 10:19 PM UTC
- investigating Nov 25, 2025, 09:23 PM UTC
We are getting reports of service disruptions. We are currently investigating.
- monitoring Nov 25, 2025, 09:44 PM UTC
We have identified an issue with the API server and have implemented a fix. We are now monitoring the situation.
- resolved Nov 25, 2025, 10:19 PM UTC
We can confirm that the fix has resolved the issue.
Notice November 3, 2025 Ongoing WMS Scheduled maintenance at one of multiple server sites 7h 17m WMS Application
Started Nov 03, 2025, 11:34 PM UTC· resolved Nov 04, 2025, 06:51 AM UTC
- investigating Nov 03, 2025, 11:34 PM UTC
Ongoing WMS cannot be accessed at the moment. This incident was created by an automated monitoring service.
- resolved Nov 04, 2025, 06:51 AM UTC
This automated alarm was due to a scheduled maintenance at one of our sites. WMS Functionality was never affected.
Major October 28, 2025 Service disturbances 14h 38m WMS Application, API, Main website, Documentation center and 1 more
Started Oct 28, 2025, 06:20 PM UTC· resolved Oct 29, 2025, 08:58 AM UTC
- investigating Oct 28, 2025, 06:20 PM UTC
We are getting reports about disturbances and are currently investigating.
- investigating Oct 28, 2025, 06:56 PM UTC
An issue has been identified with one of our server locations. We are switching to another location.
- monitoring Oct 28, 2025, 07:35 PM UTC
The issue with the primary server location was resolved within roughly 20 minutes. Nonetheless, to ensure availability, all traffic has now successfully been redirected to the secondary server location. We are actively monitoring the status of the WMS applications.
- resolved Oct 29, 2025, 08:58 AM UTC
Full availability of the systems has now been restored. Between 19:03 and 19:20 CET on 28 Oct a network component failure at the primary hosting site caused all inbound and outbound traffic to drop. WMS application access stabilized shortly thereafter. As a safety measure, engineers initiated failover and completed diversion of web traffic to the secondary site at 19:50 CET. Following the failover, a latent error on one server in the secondary site affected some printer services responsible for generating automatic reports. This condition persisted overnight until a partial recovery at 03:10 CET and a definitive fix at 07:40 CET after modifying the network configuration. We are working with the hosting provider on the primary site to address the network failure and reduce recurrence. We apologize for the disruption and appreciate your understanding.
Major September 18, 2025 Service disruption 10m WMS Application
Started Sep 18, 2025, 09:45 AM UTC· resolved Sep 18, 2025, 09:55 AM UTC
- resolved Sep 18, 2025, 12:07 PM UTC
Between 10:45 and 10:55 CET today, some users experienced issues accessing Ongoing WMS. This disruption occurred during a scheduled maintenance window when certain web traffic was accidentally routed to a server that had not fully initialized the application. Immediate action was taken to manually redirect traffic, and the environment has now been fully restored. Please note that API calls (such as those from automation equipment) and scheduled integration jobs were not affected during this period. We apologize for any inconvenience this may have caused and appreciate your understanding.
Notice August 20, 2025 Issues with sending email to Outlook addresses –
Started Aug 20, 2025, 06:00 AM UTC· resolved Aug 20, 2025, 06:00 AM UTC
- resolved Aug 21, 2025, 01:51 PM UTC
During August 20th there were issues with sending email to Outlook addresses (such as outlook.com, hotmail.com, msn.com, live.com etc.).
Minor May 28, 2025 Performance issues 3h 4m WMS Application
Started May 28, 2025, 11:13 AM UTC· resolved May 28, 2025, 02:18 PM UTC
- investigating May 28, 2025, 11:13 AM UTC
We have been getting reports of performance issues from some of our customers. We are currently investigating.
- investigating May 28, 2025, 12:09 PM UTC
We are continuing to investigate the issue.
- monitoring May 28, 2025, 12:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2025, 02:18 PM UTC
This incident has been resolved.
Critical May 22, 2025 Outage –
Started May 22, 2025, 12:30 AM UTC· resolved May 22, 2025, 12:30 AM UTC
- resolved May 22, 2025, 06:47 AM UTC
Between 02:40 and 06:23 it was not possible to reach several systems. API communication and scheduling was not affected.
Minor May 19, 2025 WMS Performance issues 3h 10m WMS Application, API
Started May 19, 2025, 10:50 AM UTC· resolved May 19, 2025, 02:00 PM UTC
- investigating May 19, 2025, 11:23 AM UTC
We have been getting reports of performance issues. We are currently investigating.
- monitoring May 19, 2025, 11:24 AM UTC
We have identified high load on one of our servers, and have taken action to distribute the functionality over more servers.
- resolved May 19, 2025, 02:00 PM UTC
This incident has been resolved.
Minor April 28, 2025 WMS performance issues 7d 1h WMS Application, API
Started Apr 28, 2025, 07:02 AM UTC· resolved May 05, 2025, 08:09 AM UTC
- investigating Apr 28, 2025, 07:02 AM UTC
We are currently facing performance issues affecting some systems and are investigating it.
- monitoring Apr 28, 2025, 07:13 AM UTC
The performance degradation was temporary and we see improved performance again. We are monitoring the issue and are performing a root cause analysis.
- resolved May 05, 2025, 08:09 AM UTC
We have identified the root cause of the issue and are working on a fix.
Minor April 11, 2025 Service disruption in scheduled integrations –
Started Apr 11, 2025, 08:00 AM UTC· resolved Apr 11, 2025, 08:00 AM UTC
- resolved Apr 11, 2025, 11:14 AM UTC
Some scheduled WMS integrations were unable to run between 10:00AM-11:00AM Swedish time (CEST) due to a temporary network issue. The issue has been resolved and no action needs to be take because the next scheduled run of the integrations after failure takes the disruption into account.
Major December 16, 2024 Degraded performance 4h 4m WMS Application
Started Dec 16, 2024, 09:04 AM UTC· resolved Dec 16, 2024, 01:08 PM UTC
- identified Dec 16, 2024, 09:04 AM UTC
We are experiencing degraded performance for several customers at the moment, affecting printing and GUI response times. We have implemented fixes and are monitoring the results.
- monitoring Dec 16, 2024, 09:34 AM UTC
We see improvements from earlier performance issues and are continously monitoring the impact.
- resolved Dec 16, 2024, 01:08 PM UTC
This incident has been resolved and we have made necessary changes in our infrastructure which should mitigate similar performance issues in the future.
Major November 25, 2024 Ongoing WMS - degraded performance 4h 12m WMS Application
Started Nov 25, 2024, 12:12 PM UTC· resolved Nov 25, 2024, 04:25 PM UTC
- investigating Nov 25, 2024, 12:12 PM UTC
We are currently experiencing performance issues, Ongoing WMS can be slow to respond and there are issues generating reports for printing. We are investigating the issue.
- investigating Nov 25, 2024, 12:14 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 25, 2024, 12:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2024, 04:25 PM UTC
After continued monitoring this incident is resolved and a long-term fix has been implemented.
Notice November 13, 2024 Main website down – Main website
Started Nov 13, 2024, 07:51 AM UTC· resolved Nov 13, 2024, 07:51 AM UTC
- resolved Nov 13, 2024, 07:51 AM UTC
The main website (ongoingwarehouse.com) was unreachable for a while this morning. The issue has now been resolved.