Ongoing Warehouse experienced a major incident on November 27, 2025 affecting API, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 27, 2025, 09:08 AM UTC
We have identified that the API service is down for example affecting automation equipment.
- identified Nov 27, 2025, 09:09 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 27, 2025, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2025, 09:44 AM UTC
A configuration change in the hosting environment at 09:58 CET caused the API server to respond to requests with HTTP 500 Internal Error. We identified the issue at 10:02 and successfully re-routed traffic at 10:09 to fallback environments. Clients with persistent TCP sessions against the failing environment may continue to receive HTTP 500 errors. This is likely to self-heal, but to resolve it definitively, force your client to perform a new DNS lookup to api.ongoingsystems.se or initiate a new TCP session with the cached IP.